Frequently asked questions about
PIM autoresponder
What are autoresponders and follow
up messages?
What is the difference between plain
text and HTML messages?
How do I know when someone requests
information?
How long can the messages be?
How are unsubscribes dealt with?
Can the messages be personalised?
Can I customise the ‘From’
address?
Can I import a database?
Can I export and search my database?
Do I have to have a website to use
PIM autoresponder?
How can I integrate PIM autoresponder
into my website?
Can I email selectively?
Can I add and delete individuals
manually?
Can I back up my data?
What happens if I lose my Password?
Where is my client information stored?
Who will have access to my account?
How do I get help?
What happens to emails sent in reply
to messages from the system?
How can I get further information
about PIM autoresponder?
What are autoresponders
and follow up messages?
An autoresponse message is an email that you can
automatically send out to anyone who contacts you,
either through your web pages or by email. Follow
up messages are emails that you normally have to type
and send out yourself over the days and weeks following
your autoresponse. PIM autoresponder will not only
send your autoresponse but will also send your follow
up messages automatically, at intervals that you choose.
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What is the difference
between plain text and HTML messages?
HTML allows you to create attractive emails. This
can have more impact than a plain text email and can
be used to create a more compelling message. To send
HTML emails you create your message in HTML format.
PIM autoresponder allows you to send messages either
in plain text or HTML text.
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How do I know when
someone requests information?
Automatic email notifications are sent to inform
you that your autoresponder has been triggered. These
itemise the person's name and email address. Additionally,
through your administration area, you have access
to a full reporting details online.
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How long can the
messages be?
There is no limit to the length of the messages that
you create.
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How are unsubscribes
dealt with?
All messages sent from your system have an unsubscribe
link included. If someone uses this link they are
automatically removed from your database. Additionally,
if you need to remove a client manually you can do
so through your administration area.
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Can the messages
be personalised?
Yes, you are in complete control of the message content.
Additionally the system can automatically insert your
client's name where you instruct it to do so, along
with other personalisation details.
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Can I customise
the ‘From’ address?
All messages sent by the system will appear to have
come from the email account of your choice.
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Can I import a
database?
Yes, PIM autoresponder lets you import client details
from an existing database or mailing list. You can
also add them manually through your administration
area.
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Can I export and
search my database?
Yes. You can export data from the system to enable
back ups or for use in other systems. Additionally
you can search for specific clients by various criteria
through your administration area.
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Do I have to have
a website to use PIM autoresponder?
No, PIM autoresponder can be purely triggered by
email. For example you could put on all advertising
“For more information please email anything@anything.com”.
This email can be forwarded to PIM autoresponder so
that it will automatically reply, add the client to
your database and then follow them up.
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How can I integrate
PIM autoresponder into my website?
From your administration area you can generate a
form based upon the information you wish to collect,
for example Name, Address, email, phone, postcode
etc. Once you have chosen your specific fields the
system will automatically generate the form code necessary,
which can be cut and pasted to your website to enable
automatic data capture.
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Can I email selectively?
Yes, PIM autoresponder enables you to search your
database. This provides for precise targetting of
your messages dependent on what you know about your
customer and their expressed interests or preferences.
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Can I add and
delete individuals manually?
Yes, you can do this easily through your administration
area.
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Can I back up
my data?
Yes, you can export all data from your database if
you wish.
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What happens if
I lose my Password?
The system is set up so that should you lose your
password there is fail-safe mechanism through which
you can retrieve it.
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Where is my client
information stored?
On our specialist servers.
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Who will have
access to my account?
Only people who you have authorised, that is to say,
password holders.
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How do I get help?
Our support team are always available to assist you.
Within the administration area there are clear and
easy to follow help files available in relation to
each function.
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What happens to
emails sent in reply to messages from the system?
All email replies will be sent to a default email
account which is decided by you.
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How can I get
further information about PIM autoresponder?
You can get information about PIM autoresponder,
and our other services, by calling us now on:
(44) (0)161 766 1742
or
complete this
form and submit it to us and we'll get back to
you as soon as possible
or
click on the "talk to us right now" button
below to set up a conversation with us.
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